The majority of problems occur as a result of out-of-date DirectX and/or video card drivers. Please make sure you have the latest by visiting:

Microsoft DirectX library:
www.microsoft.com/directx

Video cards using Nvidia chip set:
www.nvidia.com

Video cards using ATI chip set:
www.ati.com

Customer Service and Support is a priority for us. If you are unable to find the answers you need on this site, please send email to:
service@graphsim.com

We will endeavor to reply by the next business day.

If you have a defective CD-ROM or DVD-ROM that you wish to exchange, send it to:

Customer Care
5015 Addison Circle, #451
Addison, Texas 75001

Please include a note that briefly describes your problem, and include your name, mailing address and email address. In most cases, we mail replacements within one business day of receiving the defective CD.